Rack'em Manufacturing, LLC. All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. Shipping Rates: There are two flat rates for shipping: $1.00 up to $50.00 is $9.98 per order and orders of $50.01 and over are $19.95 per order. Exceptions: Internet orders will Not be accepted from the following states: Connecticut, Maine, Massachusetts, New Jersey, New York, Rhode Island & Vermont. In these states you must purchase from an authorized Rack'em Dealer. Please use "find a Dealer" to locate a dealer near you. Return Policy:You must call and get a Return Authorization number before returning any product. Products that are received without a RA number will be refused. All shipping costs for returned goods must be prepaid. Restocking Policy: You must call and get a Return Authorization number before returning any product. Products that are received without a RA number will be refused. There is a 20% restocking fee. All returned products must be in new condition, in the original undamaged carton with directions. All shipping costs for returned goods must be prepaid. A refund will be issued to your payment method. Shortage / Damage Policy:
Shortages and/or Damages must be reported within 3 Business days. Photos will be required to receive consideration.